Operations
Full time
Kampala
BUSINESS MANAGER
About the Role
MAIN PURPOSE OF THE JOB
The Telecom Business Manager shall drive revenues and operational efficiency by designing go-to-market strategies, managing enterprise client portfolios, and overseeing telecommunications services. They bridge sales, engineering, and finance to ensure the delivery of voice, data, and broadband solutions.
KEY DUTIES AND RESPONSIBILITIES
• Client Relationship Management involving Negotiate master service agreements (MSAs) and service-level agreements (SLAs), while managing client escalations and account retention.
• Coordinate with network engineers and infrastructure providers to ensure timely service delivery and network uptime.
• Develop pricing and sales strategies, meet assigned revenue targets, and pitch complex telecom solutions (e.g., MPLS, SD-WAN, VoIP) to corporate clients.
• Monitor local and regional telecom competitors to identify new business opportunities and adjust product offerings.
• Negotiate master service agreements (MSAs) and service-level agreements (SLAs), while managing client escalations and account Prepare long- and short-term telecom budgets, track departmental profitability, and analyze industry pricing trends retention
The Telecom Business Manager shall drive revenues and operational efficiency by designing go-to-market strategies, managing enterprise client portfolios, and overseeing telecommunications services. They bridge sales, engineering, and finance to ensure the delivery of voice, data, and broadband solutions.
KEY DUTIES AND RESPONSIBILITIES
• Client Relationship Management involving Negotiate master service agreements (MSAs) and service-level agreements (SLAs), while managing client escalations and account retention.
• Coordinate with network engineers and infrastructure providers to ensure timely service delivery and network uptime.
• Develop pricing and sales strategies, meet assigned revenue targets, and pitch complex telecom solutions (e.g., MPLS, SD-WAN, VoIP) to corporate clients.
• Monitor local and regional telecom competitors to identify new business opportunities and adjust product offerings.
• Negotiate master service agreements (MSAs) and service-level agreements (SLAs), while managing client escalations and account Prepare long- and short-term telecom budgets, track departmental profitability, and analyze industry pricing trends retention
Requirements
QUALIFICATIONS AND REQUIREMENTS.
Education:
Bachelor’s degree in Telecommunications, Business Management, or a related field (MBA) preferred.
Certifications: 5 and above years of experience in telecom sales, product management, or account management.
Education:
Bachelor’s degree in Telecommunications, Business Management, or a related field (MBA) preferred.
Certifications: 5 and above years of experience in telecom sales, product management, or account management.
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Administration & Office